Refusionspolitik

Right of Withdrawal – EU Customers

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason.

How to start a return or cancellation Submit your request through your account portal: https://gaia-copenhagen.com/policies/refund-policy

Returning your items Once you have notified us of your withdrawal, you have 14 days to send the item(s) back. Return shipping costs are at your expense unless otherwise stated at the time of purchase.

Refunds We will refund your payment, including the original standard shipping cost, within 14 days of receiving your returned item or proof of return — whichever comes first. Refunds are issued using the same payment method as your original purchase.

Exemptions The right of withdrawal does not apply to custom or personalised items, sealed goods that are not suitable for return due to health or hygiene reasons once opened, or other categories exempt under EU law.